Legal
Terms & Conditions
These terms apply to bookings made with Tsonga Luxury Apartments. Making a booking means you accept them.
Enquiries and bookings
Submitting the enquiry form does not create a booking. It is a request. A booking exists only once we have confirmed it to you in writing and any deposit we ask for has been received. We confirm enquiries by email or phone within 24 hours.
Rates quoted are per apartment per night and are confirmed at the time of booking. Rates may change until a booking is confirmed.
Check-in and check-out
Check-in is from 2:00 pm; check-out is by 10:00 am. If you expect to arrive late, tell us in advance so we can arrange access.
Cancellation
Free cancellation up to 48 hours before arrival. Later cancellations are charged the first night.
If we have to cancel your booking — for reasons beyond our control, such as damage to the property — we will refund everything you have paid in full. Our liability is limited to that refund.
House rules
- Children of all ages are welcome.
- No pets, with the exception of registered service animals.
- No smoking indoors. Smoking is permitted in the garden and courtyard.
- Free secure parking on site. Vehicles are left at your own risk.
- Please keep noise down between 10:00 pm and 7:00 am out of consideration for other guests.
- The number of guests staying may not exceed the number confirmed in your booking.
Damage and liability
Guests are responsible for damage to the apartment or its contents caused during their stay, beyond ordinary wear.
The swimming pool is unsupervised and is used at your own risk. Children must be supervised by an adult at all times. We are not liable for loss of or damage to guests' belongings, except where the law makes us so.
Governing law
These terms are governed by the law of the Republic of South Africa. Nothing here limits any right you have under the Consumer Protection Act 68 of 2008.